1. When a Soldier or family member contacts the Army Reserve Family Prorams Office for financial counseling or assistance, the AFTB/AFAP Program Manager will assist by completing a request for financial assistance form for the Soldier or family member. 2. The Program Manager in coordination with their family program director will evaluate the request and determine what resources are available. 3. Upon determination, the program manager will contact the appropriate resource and link the Soldier or family member to that resource for assistance. 4. The program manager will follow-up with the Soldier or family member to ensure appropriate assistance was provided, and closes the request, notifies the director and files the request.
|