Army Reserve Family Programs. Connecting soldiers, families, and communities. Call Fort Family for 24/7 Assistance toll-free at 866-345-8248. Link to Fort Family Email Form
Army Reserve Family Programs. Connecting soldiers, families, and communities. Call Fort Family for 24/7 Assistance toll-free at 866-345-8248.

Call Fort Family for 24/7 Assistance at 866-345-8248, or click here.

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Child, Youth, & School Services
Yellow Ribbon Reintegration Program

  • Army Reserve Family Programs Fort Family

    Fort Family is a service of Army Reserve Family Programs that provides live support for Soldiers and their Families 24/7/365. To learn more, click here.

  • Army Reserve Family Programs Army Family Action Plan

    Army Family Action Plan (AFAP) provides the "people's perspective" of adjustments and improvements that will improve recruitment, retention, and work-life satisfaction. To learn more, click here.

ARFP Assists Soldiers and Families with Real Issues

Child, Youth and School Services (CYSS) Connects Grieving Family Member to Support

A CYSS specialist provided a briefing to Survivor Outreach Services Families at the Operation Love Letters event on Saturday, 14 February 2015. The CYSS team also provided relevant activities to the survivor youth. One Family member who recently lost her father is continuing to struggle with his passing and needs help. The CYSS specialist reached out to her and her aunt to provide encouragement and discuss opportunities for getting involved in Military extended Family member events, Weekend Enrichment Events, School Break Events, and more. The young lady was ecstatic about the opportunities to be around youth who are sharing similar difficulties, and empathetic to her life-changing events.

The CYSS specialist also indicated that a circle of support could be arranged if needed. The young lady and her aunt responded with a resounding “absolutely”! On 19 February 2015, the CYSS specialist made contact with her high school guidance counselor, and together they developed a plan to provide a circle of support. This circle of support will include monthly luncheons, weekly check-ins with her and her aunt, and follow up with the CYSS specialist as needed.

Army Strong Community Center (ASCC) Assists Soldier with Multiple Issues

On January 11, 2015 an Army Reserve Soldier came into ASCC Walker during Battle Assembly and reported issues with homelessness, finances, employment, food, and resume assistance. The ASCC Customer Support Coordinator (CSC) was able to refer the Soldier to the local Operation HomeFront food pantry where she was able to obtain food. The CSC also contacted a local homeless shelter where the Soldier was able to stay for several days. On the following Monday after Battle Assembly, the CSC contacted Goodwill Industries for a referral for the Soldier to enter their Veteran Services program. The Soldier contacted the Goodwill representative and was entered into the program. As of February 20, the Soldier has gained resume assistance, full-time employment with the Kent County Recycle Center, permanent housing, and financial assistance. The Soldier is doing remarkably well, and will also begin Certified Nursing Assistance training that will be paid for through a Michigan Works grant. The Soldier is very thankful for the assistance received, as her quality of life has improved dramatically.

Fort Family and School Support Specialist Collaborate to Provide Support

Fort Family received a call from an Army Reserve spouse in the 81st Regional Support Command seeking tutoring services for their child. She stated that their first grader is struggling with reading skills and might be held back. The mother felt that “in person” tutoring services versus online tutoring services would be more effective for her son. Fort Family connected her to a School Support Specialist for assistance. After navigating the school system to connect with the School Instructional Support Specialist, it was discovered that the school does not provide in-class tutoring services for first graders. An alternate program was located, however, and the mother is very happy. She believes that not only is it a great fit financially, but it is also grounded in a great learning philosophy. The mother states that she is very satisfied and everything worked out great.

Army Strong Community Center (ASCC) Assists Soldier with Death Benefits

In December 2014, an Army Reserve Soldier approached the ASCC staff for assistance after hearing their presentation at a Unit Briefing. The Soldier explained that almost a year ago his 6-week old child had unexpectedly passed away from Sudden Infant Death Syndrome (SIDS), and his Family had not received any death benefits from his Family Survival Group Life Insurance (FSGLI) Policy. When he initially worked this matter through his Unit Administration office, it seemed the process was unclear to them and they made no headway.

The ASCC made contact with the 316th ESC IG office and explained in detail the assistance the Soldier needed, and provided the Soldier's contact information. The ASCC staff followed-up with the Soldier and confirmed that the IG office had made contact and was working the issue. Within a few weeks, the claim was processed through the USARC G1 Office and the Soldier was paid $10,080, which also included accrued interest from the past year. The Soldier was ecstatic and could not believe the ASCC was able to get movement on this matter so quickly. The IG office used this opportunity to teach and train the Soldier's Unit on this process for future reference.