Army Reserve Family Programs. Connecting soldiers, families, and communities. Call Fort Family for 24/7 Assistance toll-free at 1-866-345-8248. Link to Fort Family Email Form
Army Reserve Family Programs. Connecting soldiers, families, and communities. Call Fort Family for 24/7 Assistance toll-free at 866-345-8248.

Call Fort Family for 24/7 Assistance at 1-866-345-8248, or click here.

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Child, Youth, & School Services
Yellow Ribbon Reintegration Program

  • Military Appreciation Month

    Observe this month "in a symbol of unity, to honor the current and former members of the Armed Forces, including those who have died in the pursuit of freedom and peace."

  • Month of the Military Child

    Click here to see more images from April 2015 Month of the Military Child events.

  • Army Reserve Family Programs Fort Family

    Fort Family is a service of Army Reserve Family Programs that provides live support for Soldiers and their Families 24/7/365. To learn more, click here.

ARFP Assists Soldiers and Families with Real Issues

Child, Youth & School Services Connects Family Member to Tutoring Resources

On 20 April 2015, the CYSS program provided follow-up support to a Service Member’s (SM) spouse who requested assistance via Fort Family.  The first point of contact was in February 2015. The spouse was in need for tutorial assistance for her son in elementary located in Fort Bragg, NC.  The youth needed assistance with reading and math tutorials from a live person not an online resource. The CYSS Program was able to connect the family with a retired educator familiar with closing reading gaps for elementary students in the North Carolina School System.  In follow-up, the spouse stated that the tutoring is going well; the youth’s grades have increased, and are looking forward to having a fourth grader next year.

Army Strong Community Center Assists Veteran with Paperwork

An Army Reserve Retiree was referred to ASCC Walker by a local Veteran Service Officer for assistance in filling out retirement paperwork and with updating his official military record.  The Retiree explained that he originally filled out the paperwork in early March and sent it in.  Recently the Retiree received a return letter stating that the forms were not completed properly and would not be processed until the requested information was provided.  The Customer Support Coordinator (CSC) contacted the 88th Regional Support Command (RSC) Retirement Services Office (RSO) and arranged telephone conference to assist the retiree.  After the RSO provided assistance, the CSC assisted the Retiree in finalizing the processing of the paperwork.  The CSC provided copies of all the paperwork to the retiree for his record.  The Retiree was grateful for the time and patience the CSC took to assist with filling out the paperwork properly.

Child, Youth & School Services Assists Soldier to Correct a Costly Childcare Error

An Army Reserve Staff Sergeant contacted CYSS to help her with an issue she was having with the Child Development Center (CDC) at McGuire Air Force Base, New Jersey. The Soldier was divorced in February 2015 and filed the required paperwork to change her childcare fee from dual income to single with the CDC.  The CDC had not made the changes and the Soldier was being charged more than she should and was faced with a financial hardship.  She spoke to the CDC Director many times with no resolution.  After several calls to the CDC Director and not receiving any help, the CYSS Specialist asked for the next point of contact in the Chain of Command.  The CYSS Specialist then reached out to the Flight Chief and explained the situation.  The Flight Chief was able to locate the Soldier’s paperwork and resolve the issue.  She was reimbursed for part of the fees she incurred during the process of making the correction.

Army Strong Community Center Connects Spouse with Resource for Will Preparation

An Army retiree spouse contacted the ASCC in need of assistance with will preparation. The Family recently received the shocking news that the retiree had a cancerous brain tumor and would be undergoing a series of risky surgeries. For obvious reasons, the spouse and retiree began to put a plan in action to ensure the Families affairs were in order. The Customer Service Coordinator (CSC) provided her with a local Army JAG resource that was able to meet with the Family and assist them with the will. The CSC reached out to her the following week, and the spouse disclosed how empathetic, helpful, and responsive the JAG resource had been. She sincerely thanked the CSC for the responsiveness to her Family’s needs and for the follow up regarding the assistance provided. The assistance gave the Family a glimmer of hope in a very dismal situation. The retiree is staying strong while undergoing treatments and the spouse stated she will most definitely be contacting the ASCC for any further needs that may arise.